coldbet's Privacy Policy

1 What Information We Collect

coldbet collects certain personal information as needed to provide you with our services. This information comes from two main sources — what you provide directly and what is collected automatically while you use the platform.

1.1 Information You Provide Directly

• Full name and date of birth (at the time of account registration)
• Email address and mobile number
• Payment method details (bKash, Nagad, Rocket, or bank account number)
• Identity verification documents (copy of national ID card or passport)
• Any information you provide during live chat or email support

1.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Login time and navigation patterns on the site (log data)
• Cookies and session identifiers
• Records of betting and gaming activity

2 How We Use Your Information

coldbet uses collected information only for the legitimate purposes listed below. It is not used for third-party advertising or unrelated communications without your permission.

3 Data Storage and Security

coldbet follows industry-standard technical and administrative measures to keep your information secure. All data is stored on SSL-secured servers using encryption technology.

3.1 Security Measures

• All data transmission protected with 256-bit SSL encryption
• Encryption-based storage for sensitive data
• Regular security reviews and system audits
• OTP verification for account access
• Access controls — only authorised staff can view data

3.2 Data Retention Period

Your information will be retained for the full duration that your account remains active. Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations. Once that period has passed, data is securely deleted or permanently anonymised.

4 Sharing Information with Third Parties

coldbet does not sell or rent your personal information. However, a limited amount of information may be shared with certain trusted partners where strictly necessary to operate our services.

4.1 Circumstances for Sharing Information

1. Payment processors: Transaction information is sent to the relevant payment provider to complete bKash, Nagad, Rocket, or bank transfer transactions.
2. Technology service providers: Companies that assist with server management, security, and analytics may have limited access to stored data.
3. Game studios: Technical gameplay data may be shared with Evolution, Pragmatic Play Live, or other technology partners — solely to keep services running.
4. Legal obligations: Information may be provided in response to a court order or a lawful request from a government authority.

All third parties are bound by a confidentiality agreement with us and may use the information only for the specified purpose.

5 Cookie Policy

The coldbet website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.

5.1 Types of Cookies

• Essential cookies: These cookies are necessary to maintain login sessions and keep core platform functions running.
• Functionality cookies: Used to remember your preferred language, theme, and settings.
• Analytics cookies: Collect navigation data to understand which parts of the site are used most.
• Security cookies: Help with session verification to prevent fraud and CSRF attacks.

5.2 Cookie Controls

You can choose to accept or reject cookies through your browser settings. However, disabling essential cookies may cause some site functions to not work properly.

6 Your Rights

As a coldbet user, you have certain fundamental rights over your personal information. You can find details on how to exercise these rights in the FAQ section.

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You can request that incorrect or outdated information be updated.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: In some cases, you can object to how your information is used.
• Right to Portability: You can request your information in a structured format.
• Right to Withdraw Consent: You can withdraw your consent to promotional communications at any time.

To exercise any of these rights, please contact the coldbet support team. We are committed to responding within 30 days. Contact email: [email protected]

7 Protection of Minors

coldbet strictly prohibits anyone under the age of 21 from opening an account or using the platform. Age verification steps are taken at registration and information from minors is not knowingly collected. Additional identity verification may be requested for any account that raises concern.

8 Third-Party Links

The coldbet platform may sometimes reference third-party services. These external services have their own privacy policies, and coldbet is not responsible for how they handle information. You are advised to read the relevant policies of any external service before using it.

9 Changes to This Policy

coldbet reserves the right to amend this privacy policy as needed. For significant changes, notice will be given via your registered email or on the site. Continued use of the service after changes have been made will be considered acceptance of the updated policy.

The latest version of the policy will always be available on this page, and the date of the last update will be noted at the top of the page.

10 Contact and Complaints

If you have any questions, complaints, or requests regarding your information or this privacy policy, please get in touch through the following:

• Email: [email protected]
• 24/7 Live Chat: Open the chat window from any page on the site

Our customer support team can assist in both Bengali and English and is available 24 hours a day, outside of business hours as well. To learn more about coldbet, visit the About Us page.